Customer Relationship Specialist

Customer Relationship Specialist

Company: Highway Rent a Car
Location: Dubai, UAE
Position:  Customer Relationship Specialist
Employment Type: Full-time

About Us:

Highway Rent a Car has been Dubai’s leading car rental company for almost 25 years. We pride ourselves on offering high-quality vehicles and exceptional customer service. We are looking for a dedicated and experienced ( Customer Relationship Specialist ) to join our team and help us continue to grow and innovate in the industry

Key Responsibilities:

• Serve as the primary point of contact for clients, ensuring exceptional service at all stages of the rental process.
• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Handle client inquiries, resolve issues, and ensure a smooth and satisfactory experience for every customer.
• Coordinate with other departments to ensure timely and accurate delivery of services.
• Track and manage client feedback, working with the team to implement improvements.
• Assist in the development and execution of client retention strategies.

Qualifications:

• Previous experience in customer service or client relations, preferably in the car rental industry.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and effectively.
• Proficiency in English; knowledge of additional languages is a plus.
• Strong problem-solving abilities and a customer-first attitude.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A supportive and dynamic work environment.